2012 - Page 4 of 5 - T. Harv Eker

Posted on July 2, 2012 - 11:31 pm by 24

When people are at your website, you’ve gotten through the creation of interest, credibility, and rapport. They believe in you. They’re ready to order from you, trusting enough to give up serious information. You’re not some guy in boxer shorts in some basement stealing credit cards. They don’t know who you are. You’re a webpage, but you’ve satisfied that most important question to the casual web surfer—what’s in it for me?

Now you have to convince them to buy something. Make an incredible, compelling offer, and then get them to fill out an order form or checkout or whatever. You have to ease understandable objections but having a secured site (Whatever the costs do it! You don’t want to be the site that was hacked or broken into for credit card info. It’s hard to recoup from that if you’re not one of the giants).

Once they’re convinced, you want them to fill out the whole order form that’s user-friendly, simple, yet detailed. What did they order? Is it a product that is used consistently? If so, about when would you expect this customer to be most open to buying this product again, and maybe something else, something that costs even more?

Here’s where the backend marketing starts. Great customer service and reliable producers and movers are musts, but your marketing costs are absolutely zero in terms of your ability to follow with hundreds, thousands, hundreds of thousands of people (depending on the product/service). By having a system in place that captures key information, that database becomes your genie for when you are most likely to make your next sales. You can literally predict about how much money you’ll make at intervals you determine.

Let’s say you have a repetitive product like vitamins. You sell a bottle of Vitamin C to one customer that amounts to a 45-day supply. Guess what they’re going to get 30 days later? On your order form you’ve captured name, email, product, date, all the key data you can manipulate any way you like to automatically kick a personalized email to that customer when they’re most likely to by that again. Throw in a 10 percent discount. Make them an offer hard to refuse.

Now think about the up-sell, and the limitless people you can reach on the web. And what did that cost? Zero. Nothing. Nada. Zilch. No time at all. It’s done automatically. If 10,000 people order today, 10,000 people are going to get an email 30 days from now to remind them of that.

Think you’re going to get any extra business from that? And even if you don’t, so what? It’s free! It didn’t cost anything to do it. If it didn’t work, just fix the content of the email, go back and do it again. It’s so easy and simple, the power of Net. That’s backend marketing.

Once you have that email address, it’s free to market to them forever. Backend marketing is the key to online business. The old way of backend marketing meant sales aggressive sales calls or mailing catalogues, both expensive. By email, you can reach as many people as you can bear and do it free all the time.

And this doesn’t just apply to strictly online businesses. Next month we’ll look at how a few extra seconds of effort with your in-store customers means the beginnings of a database and more sales!

Don’t Sell – Help!

Posted on May 31, 2012 - 2:46 am by 26

There are another three components that are critical to website success—besides avoiding the pitfall of focusing on product before knowing who your target market is and where they hang out.

The first is help, don’t sell. By helping you will sell. The second is build credibility and rapport through educating.

You’ll go to a sloppily put-together webpage and get these annoying boxes that come up asking if you want something you weren’t thinking about before but are certainly too annoyed by now to entertain considering.

When you’re marketing online, remember that people don’t shop online. People research online.

Most people go online for research on how to buy a new car, or increase their business, or to learn about raw foods, or whatever it may be. So your website has to be designed around helping, not selling. Informing, revealing, educating.

If you sell, you will fail. By helping you build credibility and rapport. People will believe in you, and because of that, you can show them the value in your product or service. And they will buy from you. It’s absolutely critical to what you do online.

Everything on your website—every button, every graphic, every word you put on the page has got to be built around helping, not selling. Make it most appealing to researchers, not to shoppers. Save the two-page sales letters and the paper. Whatever it is you’re the expert in, whatever you do, they want more information. They’ll call you, email you, or order right off the website.

The mindset of the online researcher-pre-shopper is, “What’s in it for me?” That’s the first question you want to answer on your website. If you can’t answer that question at the top of your webpage, change it or you’re going to fail. Why should anybody stay there? They’ve got hundreds of websites to go look.

Don’t have a mission statement at the top of your page talking about who you are, what you do, how great and fantastic you are, and how you have a Ph.D. Nobody cares about that.

They care about what you’re going to do for them. That doesn’t mean not making available credentials and testimonials, but it all goes back to writing headlines—something that will make them stay. Suck them in. Make them feel like they’re going to be learning something they didn’t know before.

Nearly the same marketing rules still apply. Walk a mile in your prospects’ shoes. Empathize with them in plain language. Pharmaceutical ads are written and spoken so that children understand them. Use simple and/or precise language (depending on the uniqueness of your market) as your keywords—the words prospects would be typing into Google or Bing to find you. If you’re selling cow juice but everyone calls it milk, you better call it milk too because people don’t search for cow juice, they search for “milk.” If you get stuck, there are writers at reasonable prices who can do it for you.

It’s not how well you know your product that is going to determine the level of your sales and your success; it’s how well you know your customer, so that you’re ready for them when they visit your web page.

Next month we’ll cover that last key to success in building an online business—having the best possible sales process you can have—one that costs you nothing and boosts your profits!

https://bit.ly/UltimateInternetBootcamp

Give ‘Em What They Want … and More

Posted on April 30, 2012 - 2:31 pm by 16

Do a little digging and you find out it’s relatively easier to make that million-dollar mission-accomplished by finding an online niche–preferably one that actually excites you at your core–and finding out what that niche want.

Too many people do the opposite–they focus on the hottest product or service and try to blast that out to as many people as possible. There’s an inherent risk in being left holding a bag of goodies nobody wants. Only that’s one expensive bag!

Just like the old-fashioned way, you’re not buying tons of inventory and then hoping that you sell it. You get the orders and the money first, then you deliver. Online, you learn your market’s want or gap in fulfillment, and then you deliver a product or service that market wants. Social media is a great way to learn more about your market (and pull in very qualified leads!) once you’ve established what your niche will be and build your website around it.

As usual, proceed with caution. Not everything can be sold online. Not every want that might be clear and evident can be fulfilled just by throwing up a website.

The late Cory Rudl, one of the pioneers of internet marketing and online businesses, used this analogy. If you had a cure for the common cold, in an easy-to-digest pill form, billionaire might not even apply to what you’d be worth. That product would be everywhere–Seven Eleven, every grocery store, corner store, market, you name it.

Now try selling that online. At minimum it takes at least three to four days for the product to get to you. You’re already over your cold by then. It’s a failure from day one. Don’t start with a product. Start with a market, and then find a product for that market that that market wants.

People spend money on things that they want. It’s an emotional investment. A necessity can be satisfied by the most convenient and cheapest product or service. People are willing to pay more money for wants, but they’re usually very price-conscious with things they have to get or do.

And no different than traditional businesses, there’s the backend after that want is fulfilled. It’s the product or service you sell after they’ve bought the first product from you. That’s where all the money is.

Been to the movies lately? If not, no one can blame you as expensive as it can be to take your family out for movie night. But think about whoever is making all that money at the concession stand alone.

You go up to the counter for a small popcorn (because you’ve already tucked away all the candy you’ll need in your purse or bag), but you leave with a large bucket plus a soda. Why? "Well, you can get this for only 40 cents more … Or this meal-deal that saves you this much money."

Even fast-food workers are routinely taught to up-sell. It’s no different online–the point is your customers come in for one thing and walk away with more–because you gave them something they wanted from the beginning.

Once you have the customer’s name online, it costs you nothing to sell to them again and again and again. You can make 100% more net income than you are right now by back-end selling.

Target Surfing

Posted on March 29, 2012 - 2:29 pm by 2

To know the importance of having a website for your business is one thing. Knowing the purpose behind having a Web presence is a whole other thing.

If your business is already up and running, you’ll have to cater your strategies to what you already have in place, particularly in terms of your pre-existing customer base. That means getting them to fill out cards in your physical business, or otherwise enticing them to your website with special offers. Then follow-up emails. We’re still talking basic marketing and backend selling–making money on those who are the easiest to sell to–those you’ve sold to before.

But if you’re still unsure of what kind of business you’d like to create, take a good, long look at creating an online business.

What works in your favor is that the easiest way to make money online is to focus on a specific market, find a product that they want, and give it to them. Searching for your best prospects online isn’t that much different than offline.

How do you do this? The same way you look for anything else online: surf. Just type it in–for example, maybe you have a passion for scuba diving that you’d like to turn into a business. You find all the news groups, forums, and websites regarding scuba diving. Is there anything that they’re talking about a lot? Any patterns where something is wanted but not easy to find?

That’s how you find your target market. It may take you a day, a week, a month, maybe longer. It depends on what your market is and what you’re trying to find, but whatever the niche, there’s a large enough market that’s relatively easy to get to. You know where they are, and after some research you’ll know that they want something specifically. All the gamers are hanging out in one market. All the sports nuts are hanging out in one market. All the people that are interested in holistic medicine are hanging out in one market. All the doctors are hanging out in one market. It’s easier to get people than you might think.

Try getting those people through the local newspaper. If 20,000 people view your ad (theoretically), you’d be doing great to get 10 of them to show interest. Online, you can go right to where all of your target market hangs out. Your target market is sitting right in front of you.

There are tons of people who know enough about the money-making potential of the Web and ask, "So what do I sell online? What’s going to be a hot seller?" It’s the most common and most fatal mistake.

You never decide on the product. You find an easy, targetable market, find out what they want, and you give it to them. It’s the easiest method in the world. You have an instantaneously successful business. It is a no-brainer. It doesn’t take any smarts to figure that out.

Anybody out there discovered the power of doing business online recently (I know you’re there)? What did you find frustrating, or powerful, or even profound? Did you incorporate a Web presence into an existing business? What have been your greatest learnings? We want to hear from you!!!

https://bit.ly/UltimateInternetBootcamp

https://bit.ly/ClickAndBeFree

Cruise Control Over Your Business

Posted on February 27, 2012 - 2:25 pm by 1

It’s a virtual road-trip toward business success, the final destination–whatever your next venture will be, because you’re done with that last one. It’s running on its own, without you.

Until then, cruise control helps. Without cruise control, long road trips would be more tiring for the driver and for those of us with lead-foot, a lot more speeding tickets.

All you need is a dashboard that has the exact read-outs you need to control your business. You pick your top 5 – 10 critical success factors and come up with a system on how you’re going to measure them. If you can’t think of five, pick that top factor.

If you’re measuring lead generation, for example, how many leads are coming in? You gauge leads per week and per month, at least. Now dig deeper. How many leads from each lead source? How much does each lead cost per source? Is one source cheaper and bringing more return than another? When you have benchmarks–like how much you’re willing to pay for each lead–you’ve got numbers right in front of you that tell you how many leads come in and what you pay for them. What do you have?

You have control over your business.

Consistency, predictability, tracking–systems that can be operated and understood by practically anyone. When you can duplicate that, you’re on cruise control.

Now take 15 of the most important things you want to track. It might be lead generation. It might be customer satisfaction. It might be cash flow management. If you have a business with labor, labor productivity is a good thing to measure. And then the question you want to ask is what’s going to enable you to measure whether or not you are being successful at that?

All you do is establish a handful of gauges, tools, or metrics–whatever you want to call them– for whether or not you’re executing that critical factor properly.

We test to make sure it works. We test it backward and forward. You want to make sure you can get to the benchmarks you set from the steps in your system. The good news about systems is they don’t require that much training. A good system is where you put that system in someone’s hands and they know how to use it.

It can be a simple narrative to describe–for people who like words–how this system works. You do flow charts for people who are the linear and visual thinkers in your business. It’s as simple as a check-sheet. Someone else could operate it because all they need to do is go down the list: I did this, check; I did this; check. If you do every step on this check sheet, at the end, you’ve got a system. That simple!

Note, though, that it’s not that easy. There’s work required to put systems into practice. Not torturous work; it can be a lot of fun as you refine them. Intuition and creativity can play into this thing, from the artist to the architect. You are the person qualified because you know it inside out. You know all the parts of it. You know what’s involved. Your business is you, and you are in control!

What do you think Millionaire Mind community? We want to hear from you!

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