Customers for Life, Set for Life

A lifetime customer value is absolutely critical to your success online.
Here’s a straight fact. A study conducted by Bain & Company last year showed that repeat e-commerce buyers spend more money, refer more customers, and buy a broader range of products than one and done shoppers. Other studies have shown figures as high as 34% for average repeat shoppers buying similar products.
That means once you get them in by fulfilling the want that wasn’t previously available in that market you can start offering your competitor’s products. Your customers are practically guaranteed to buy something again as long as it’s similar and in the same kind of industry to what they’ve bought already.
You’ve built credibility and rapport. They believe in you. They’ve given you their credit card number.. Hopefully you’ve done your job and they’ve had a good experience with you. You haven’t ripped them off. You haven’t lied to them or failed to deliver on a promise.
You took care of them. You gave them good customer service. You gave them great value for the dollars they invested in you. Are they going to buy from you again? Absolutely! They qualified themselves to do business with you. It’s easy to sell them again. It shows you the power of backend marketing.
When you treat every prospect visiting your webpage as a potential lifetime customer, you don’t care what they’re buying from you today. You should even be willing to lose a little money on your first sale, because it’s all about the backend. You make all the money on the repeat sale, and it costs nothing to mail to them for the rest of their www.ncmh.info/ativan-lorazepam/ lives. So if you even lose money on the front end, you’re going to make that money back by selling them again and again and again.
Don’t worry about the $20 you’re making today. Think about that customer that may be worth $2,000 over the next two years to you.
Now think about the ways you can more easily develop multiple streams of income from the internet. You find niche; passionate small markets that only take a few weeks to monopolize, and you build a website and a business that has small profits, but combined with others equal large profits.
The process moves faster because you can test your efforts quicker and easier. You know exactly if things are going to be successful even before you launch them because you can test smaller segments in 24 hours. You send emails to 1,000 people, and you know exactly how much money it’s going to make you based on that response. If it responds well, you send the email to the whole list. That’s a launch.
Before, you used to advertise in a magazine and to get results back in 30, 60 days minimum! Now, you can get results in 24 hours.
There’s no magic wand here. There’s no genius to it. This is easy, no brainer type of stuff. It’s so easy you can walk away after you’ve set things up and earn an incredible month’s income very, very quickly.
The internet’s open 24 hours a day, seven days a week. You know this already — are you taking full advantage of it?






Thanks for sharing! Simple and juicy! Awesome stuff 😉
Thank you for this great reminder about the lifetime value of customers. And the fact that on the internet, every one is a potential candidate! Love your stuff. Keep up the good work and congratulations on your success!
G’day Harv. I’m not going to say that old fashioned advertising is dead because that would be a bit of a bold statement (and probably wrong) but I can say with 100% certainty that we don’t use it anymore in our business because we can generate immediate revenues and instant feedback from every email campaign we send due to our clients expecting it and accepting it from us. They know now that we will email them before going to the market in any other form and they respond in kind. I’ve said it once before and I’ll say it again, I love email marketing. It’s faster, cheaper, more responsive and provides instant feedback (through stats and replies).
It is all about relationship. In business world, relationship equals to money. If we value relationship, we definitely will value customers.
Really interesting article – LTV seems to be a flavour of the month – the article by Bruce Upbin in Forbes showed LTV in a “scientific” way – https://www.forbes.com/sites/bruceupbin/2012/08/30/the-dangerous-seduction-of-the-lifetime-value-ltv-formula/ and that there is a balancing act that businesses need to be aware of. As Kent said it is all about relationship – a win/win one – get that right and be consistent and you (and your customers) are on to a winner!
Me gustaría que me enviarais los comentarios mensuales.
Por cierto me ha encantado el libro¡¡¡
Hello! I need to think about it….. I´s very interest this article…
Why isn’t your info marketing course on this site?
How do I find it?
Harv,
You’re such a great role model, thanks for being present & staying active. I made a sale 2 days ago & I may clear $10 net. But, she found me! Then she took action, she reached out, & WE made contact. And now, just like you said, I can continue to nourish & grow our relationship, that may very well last a lifetime.
Tim P Jones
Great, Harv, as always!
Thank you very much!!!
Best,
Genia
Awesome, powerful post, clear, focused, and powerful vision.
For me it’s about confirming treatment appointments then following up with a telephone call to ask the client about any concerns, problems or questions they may have.
Being in the mental health profession, I found that taking the time to understand what my client’s needs are, has created a sense of caring and undestanding to people that generally don’t receive that message. I give my clients the sense that ” I care about you” and want to see you achieve your goals. Thank-You T. Harv
Thanks for the reminder … I am learning how great a key repeat customers in building the foundation of a company and building a stong backend!
It is all about:
* turn a stranger into a friend
* turn a friend into a customer
* turn a customer into a ambassador
The ambassador, if you do it right, brings you new strangers. And that is the circle that makes it go round and round again.
Thank you Harv, you have been an amazing mentor in my life and the internet is allowing to fulfill my life long dreams :-))
And the only way you can keep on offering them products and services they want, is by interacting with them and asking them what they want. And then put that offer in front of them by offering someone else stuff of creating it yourself.
Most get so overwhelmed by all of the possibility we freeze and get paralyzed into doing nothing. Our want is big, but the struggle to learn new things and really spend time to nurture and incorporate new processes gets put off. It’s amazing if we feed some weeds, nurture the process, learn from it and develop it, how it can flourish before we even know it. Thanks for once again another great point on how to create additional revenue! Great stuff!!
I hope everyone saw the buried nugget about testing. It might seem like testing is unnecessary when you use email. After all, sending an email is free, right? Wrong. You only get to send an email to a prospect every so often. If you squander that opportunity by sending out an offer that doesn’t perform well, you cannot immediately send to it again with a different offer without risking an unsubscribe because they feel inundated by you.
That is fascinating, You are an overly qualified digg. I’ve truly become a member of your give and turn into in place for in search of further of one’s amazing post. Likewise, I’ve truly embraced your site inside my social networks
Everybody has a secret customer. It’s not on the internet. It’s in your head (your mind). If you take good care of it, harvest it with good thoughts, and prepare the reap the multitude of benefits.
It is not something new. Every inspirational authors (I encounter) say the same thing (of course, in a different context). Serve your mind well (like your customers) and you can profit both externally and internally.
Very interesting article. Thanks for sharing!
Devo fare una ricerca di mercato per capire se un prodotto che abbiamo inventato e che giudico straordinario, può trovare interesse. Sentito l’interesse ci stiamo preparando alla produzione. Come faccio a recuperare tanti indirizzi mail per esempio per inviare la la richiesta di informazione che mi serve? Ci sono altre possibilità per trovare un modo che mi pubblicizza il prodotto che abbiamo inventato? Se qualcuno mi può aiutare ne sarei grato, sono in un punto fermo e non saprei come fare. Grazie
68% of customers *leave* just because of *indifference* — meaning you really didn’t do anything wrong…..just didn’t have a reason to stay – as you build relationships w your clients and customers, they stay w you longer term and buy more from you.
(PP-A604
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