Sealing the Deal

There’s no way around it: those who aren’t extraordinary athletes or entertainers but who still want to get rich have to get good at sales. Whatever that may be, even for artists, or whoever. You have to more specifically not only get good at sales, but good at closing sales.
Now how do you close a sale? There’s three or four ways to do it. The best way is the invitational close. ‘Do you like this? How does this sound?’ You invite feedback. ‘If it sounds pretty good, why don’t you give it a try?’ Assume that when you’ve answered a question or an objection, it’s the equivalent of them having decided to buy.
Or you can use what’s called an alternative close. ‘Would you prefer this or that?’ You offer a choice between A or B. The probability of them picking one or the other goes up dramatically if they have a choice, and whichever one they say ‘Yes’ to, you’ve made a sale.
Here’s a neat trick from one of the masters, Brian Tracy: if you get the customer to give you a single piece of information, you’ve successfully used the power of suggestion. ‘How do you spell your last name exactly?’ If they give you the spelling of their last name, they’ve bought the product. It’s very powerful.
In the end, the most important quality for sales success is boldness. All qualities are habits, habits of thought and action. Because of childhood conditioning, we have these fears of failure and rejection, but those are learned because children have no fears. We learn them as we grow up, but that also means we can unlearn them. The way you unlearn the fear of failure and rejection is by doing the opposite of what you would do in a failure or rejection situation.
When we back away from the fear, it grows and grows. Soon it dominates our whole life, and it paralyzes us. But when you confront the fear; when you do the thing you fear, it gets smaller and smaller and becomes manageable. So for the rest of your life, you make a habit of doing the thing you fear. You make a habit of confronting the fear.
Pretty soon, you develop the habit of courage. You reach the point where you’re not afraid of anything. The key to your success as a person and as an entrepreneur is to develop the habit of courage. The way that you do it is every single time you feel a little bit scared or nervous, you attack. You move toward the fear situation. You pick up the phone. You make the call. You knock on the door. You ask for the order.
Whenever you feel afraid, do the thing you fear. In a week, a month, a year from now, your fears will diminish. As your fears go down, your confidence and your self esteem go up, and you start to feel fabulous about yourself. You start to feel unstoppable.
What were some of the fears you’ve had to overcome in your life that held you back from success? What once seemed like a mountain but now more resembles a molehill? Give us your feedback. We want to hear from you!
For Your Freedom,







Absolutely the very best ways to close sales, whether it be hard goods, or personal s9itutions. I loved how you simplified this. Very easy to understand, and that is why you are the master!
Hi Harv,
Thanks for the info. I would like to add another point that was not mentioned in your article.
Firstly when going for the close of the sale/ deal, many sales people mention ” so Mr. Prospect, what do you THINK about the plan/ deal/ product etc. The answer they usually get from the client is then ” I would like to THINK about it” and this normally ends at that. I would recommend to say to the client ” Mr. Prospect which plan do you FEEL suits you best” . This is because buying is an emotional activity (feel) and usually not a logical activity (think).
The alternative close is my best tool when closing a sale but I normally give them 3 choices and 85% of the time the client goes for the 2nd choice.
I hope what I shared here will benefit the readers as your articles have benefited me. TQ
Thanks you Harv, today I started my day analizing why I have not sold any houses in the las few months, and feeling a failure with no money. and your Article got me the right answer. My fear of losing the sale, made me lose control over the situation and those buyers. Also thank you TQ for the point you shared. I do make that mistake, of offering “take your time, think about it, since this is a serious purchase, and let me know when you want to send in the offer” usually I lose them there. And all the time I am thinking that I am a good Realtor by understanding their doubts. When I knos that those houses they had already liked, that were exactly what they asked for, and it was just a matter to make a choice.
I will work on my fears and Boldness today. Blessings to you all!
Leticia,
It’s just like you’ve always said, Harv: one action in any direction is better than no action. And, here’s just one of the ways it’s better. I have a program called “Call to Action Coaching,” and it’s described on my website on its own page. It’s been there for years; perhaps a decade. I’ve gotten perhaps 4 clients total for it in that time. Yesterday morning, I woke up at 4am suddenly realizing that I had NO Call to Action for my “Call to Action” program! Nothing, but a weak “if you like it, call me.” So, I got up and created a PayPal button to put on the page. It’s a little too soon to see results, but I bet it’s better than 4 clients a decade. Why was there nothing there before? Because I was afraid it was too “sales-y.” In fact, I was denying my clients the chance to work with me! Now I get it! Thank you, Harv!
I am glad to see you connexted the dots. Now potentials will become actuals. Clients! Its a great feeling to make money while eating dinner (the paypal button). Enjoy your upcoming revenue.
Good for you. Generally you want a call to action on every page but your about page. Hope it helps out.
I would like to overcome my fear of commitment especially communication. But I don’t know how. Anytime I try to speak, I will end up speechless. I mind a lot thinking what if the person don’t understand what I’m trying to deliver. My language is not accurate and poor when speaking. No dare to speak with people.
Wendy, I think you will find that most people are understanding. If they don’t understand, they will ask to clarify. Smile and try again. One of my friends is trying to speak in French with me.She is struggling to find the words and gets frustrated, but I encourage her to keep trying.
Harv’s advice is good. You will still feel the fear, but keep trying anyway. Best wishes! 🙂
Riz, one of my parents came from overseas and my wife’s parents are both foreigners. I have never been offended by someone who can’t speak my language; in fact I’m in awe that someone can move to a country where they can’t speak the language and start their lives again. That’s simply amazing and to try to learn a new language as an adult is even harder. I speak English and I would hate to have to learn a new language at this stage in my life. These people are inspiring and face the fear of ridicule daily for the remainder of their lives in a new country! That’s truly amazing!!!
In my experience, if your English is not perfect, a good listener will ask for clarification. This expands the conversation and provides opportunity for even more dialogue. In our global business environment, not having perfect English should not be a barrier to conversation, particularly in getting to know another person.
I once used 2 think like that, not anymore. Advice: attack the client with a smile, self confidence, go in very sure that u’ve already won & when talking u can manipulate them by looking them in the eyes. U may practice before meeting the client. Most of wat we fear doesnt exist. Has anyone ever complained that they dont understand u? U made it up yoself so u can undo it!
Thanks a lot for this article Harv.
I totally agree with what you say and I know fear is taking us down most of the times. It is a bit of a shame really, but that is what we get unless we try to take control of our lives by ourselves. I am a teacher and I can see this when my students give me excuses all the time.
However; it is easy to blame my students or people because of that, but I really am scared in imany occasions and I try to push myself forward the source of that fear.
Let’s see how many deals I close this month after this!
Harv, I am a proactive person in most things, but the last YES, Phone Call. My fear of closing the deal comes during the follow-up phone call. I think the person I am dealing with should go to the website and order on their own; they shop at other sites that no one refers them to, they will not go to the one I create for them. What suggestion do you have for that, did I loose the confidence.
Great advice. I am writing down before I answer any telephone call and giving it to my office people today! We all tend to be afraid of selling and being sold!! But if the product is something that is beneficial and wonderful, it’s easier. But you are right,developing bravery and boldness and getting over fear of rejection is so important! Thanks Harv, I am a big fan of your book: I would put in my top 10 of books that have changed my life.
worry what other thought about me
Donald, I used to worry what others thought too, until I did MMI where I realised that it really didn’t matter at all. I am who I am and that’s all. Take it or leave it. Someone can be my friend or not, that’s up to them but I no longer worry about what they think of me.
I’m with you on this one!
it is amazing how much we can learn and still have fear of failure. I use “closing” on so many things I do, including teaching! But your insight about boldness is the key- boldness will help me get over that last fear of failure I still experience. thanks
Always anwser a question then ask another question. Ask questions you know they will say yes to and when it is time to close they are already on the path of saying yes. Remember the person asking the questions is in control.
Here is an example of following up a questio with a question. So how are you going to market my house. I am going to get your home exposed to all the quailfied buyers. I am going to get it done in the best amount of time, with the least amount of hassel and put the most money in your pocket. (here’s the question for a yes) Because that’s what you want, right? Absolutly
I agree with you entirely Harv. I have confronted my fear all my life. I presented my first book a week ago in front of 70 people. Although I was holding the microphone so tied, it did not stop me from trembling. The people were kind enough to overlook my trembling. I would do it again, keeping in mind that we are all talking to people who themselves have fear of some kind.
Dagmar you are a champion!
When I wrote my first book I was worried what other people would think. I agonised over the content and ended up delaying the publishing for years.
But not anymore. I have found my niche market and I write the books to suit. I put them out there and they are selling. I no longer care about what other people think.
Get out there and write another book and stand up in front of 700 people; I know you can do it!
Hi Steve,
you are very kind. The Q is, where do I find 700 people to talk to? Since my first introduction I am killing myself on how to market my book. Perhaps, I should use the advice of Harv, asking questions to my FB friends: which offer do you like best with the purchase of my book? My story, or to win a cruise or to help children in need? That is quite tiring and limited. Do you have a better solution since you have published several books?
I love this month’s lesson. Everything you want is in the other side of fear. Thank you for the guidance. I will be sure to seek out what it is that scares me most 🙂
Hi Harv
I’m in the seminar QL. I use your rules, life is wonderful with them. Now the world is beautiful and life easier and more enjoyable. Thank you that you are
Grazyna
Grażyna,
You are most welcome!
This is such great timing for me Harv. I have recently joined a networking group and I have to stand and give my 1 minute business pitch. Next week is my turn to give my “10” minute speech! Aahhh! I’m going to nail it! Fear and all! Your the best! Thanks.
Deborah,
Great! Have the fear and do it anyway. Let us know how is goes and know you can do it!
Deborah
I have joined a network marketing group recently and knew nothing about the products etc. Within a month or so I was doing formal presentations and now, 6 months on, I have everyone in my network asking me to do presentations for them.
2 years ago I would have been petrified to do anything like this but now…
Thank you Harv
I’m 55. Broke at 50 after 30 year of work for others, not knowing that sale is as important as other knowledge. Now I’m doing on selling what I know and your lessons help me very much. Thank you.
Vojko J Kalan
Its very fruitful for a sales person, i just loving you delivering a bucket of information…
You’re not the only one Rana, I love it too!
I couldn’t stand up in front of a crowd; now I’m a trainer and stand up in front of people everywhere. I also do webinars to an invisible crowd (and that’s even harder than a live crowd).
I never thought I was in sales until a friend asked me if I had a mirror. I didn’t get it. Then he said “look at yourself” and asked if I was married with kids. The answer was yes and he said “you look like that and still managed to convince a woman to marry you and have kids with them”. Point made!
We are all in sales in one way or another, all we need to do is focus on how to improve our sales abilities and to close!
This article helps immensely. Thank you.
Thank you Harv, this is so timely for me! I’ve recently started a new venture, virtual workshops introduced by webinars, but my “close” on the webinar was “mentioned in passing”, as someone said afterwards.
I hadn’t thought about it, or really prepared what I was going to say, and surprise, surprise, no one took me up on my great offer!
So it’s back to the drawing board and lots more focus. Thank you for this, and to all the others who have added their own contributions.
agree totally!
Nice One Harv! I’m a 3 time world championship medalist for swimming, so know the world of elite sport backwards, and even athletes if we want to make a difference in the world need to be a great salesperson, to sell our ideas, and products effectively, no one is immune, not even elite athletes. I love biz and I love sales, but it wasn’t always the case, you just have to face the fear enough times so that it starts to dissipate and then sales becomes enjoyable 🙂 xoxo
Great points, however the big area that is a no-no for most is the call or request to family or friends. It;s not the fear of rejection, it’s the thought of your friends being uncomfortable being asked and getting known as ‘salesy’. To others who are in business it’s a whole different ballgame. That’s the biggest problem
T Harv
Thanks, your lessons are so informative and helpful. Learn something new everyday
One of your principles that is totally transforming my life is dat if i doesnt kill me physically i should do it.Also am learning that my mind is a protective mechanism and i should not yield to its talks
Thanks Harv for your lessons in general
You real inspire me to conquer my fear.
The techniques appear simple. Its like indicating the effects of buying and ask..or giving them a choice of what they like. No rocket science! Great n thanks
Hey this is a great article and like Zig Ziglar says if you don’t ask for the sale you gonna have skinny kids in your life.
I seem to get stuck in conversation, and afraid to close the deal.. and afterwards I get angry and I think I should have said this or that!
What a great article. The biggest thing I had to come to terms with was that “it doesn’t need to be perfect to get it going, it just needs to be good enough.” Not that I don’t strive for perfection in my work, but when I was faced with fear it almost paralyzed me of doing anything at all! Just gotta push ahead and know that there will be mistakes along the way and not everything is perfect all of the time.
It is my belief that when you are in alignment and living with passion that this is a natural response to draw someone into action and close the sale…thank you for your continued service to earth.
hi Harv
thanks to your principles, declarations, training already overcame many obstacles and fears which accompany them. I was one very important thing to do: I have to disconnect from the company with which I have to sign a contract, but I’m afraid of losing financial liquidity. By acquiring customers for the company earned a lot of money, and I have this good salary and commission, last year I had more, but I cut off. Now I put the plan work only on their own account.
Nice article, Harv!
I know how to do everything in theory, but afraid to be rejected in an aggressive way. It is very difficult to get motivated and move on, when I fail again and again.
How to be when I meet the arrogant or aggressive people? How to recover after the business meeting with them?
Thank you!
I wrote a book and published it!
Then I wrote another and another and another!
Talk about scary! People anywhere could download or purchase the book and leave comments about what I wrote. Scared me big time at first but now it doesn’t worry me.
Then I decided to become a trainer. I cannot believe that after 48 years of being scared to stand up in front of a room full of people I don’t know I now look forward to doing it.
And one more thing; I started with a network marketing business having to put myself out there to recruit all the time. Simply amazing to do but something I could never have done 2 years ago without a prod from T Harv Eker via MMI and the QL programme.
Thanks for the help; life changing!
Great advice, I experience this sometimes when fear comes. So I am going to take this and apply to my sales.
I like this months wisdom a lot, I am getting into sales right now so this is very good advice for me
“All qualities are habits, habits of thought and action”. There’s another one of your sayings going up on my wall Harv. Soon I’ll have no more wall space.
Thanks Harv.
We are programed to anticipate rejection, when asking for business. But if we do not ask, they have no chance to say yes.
I realize I do these things guess that is why I’m good at sales, good advice
it’s true! that fear often dominate our lives and closes the path to success. Life has shown me that when you break the fear – opens the door to new and better opportunities.
Thank you Harv, i didnt realise i did it before you said it. i think now i should work more hardly on it
Great dear Harv,
this is exactly what I have to learn.
Thank you so much.
Pascale,
You are MOST welcome!
This article is truly inspiring. I am fortunate to work with one of the best salesmen I have come across and must say, he practices what is mentioned in the article. God bless and Thank you.
I used to have fear asking my customer feedback on the security system that we installed at thier premisses / houses. I started asking for thier feedback and it turned out to be good, and sometimes we got business for service & maintainance.
The fear I had to learn to overcome was entering a room where I knew no one and starting conversations with total strangers. How to start? What do I say? Learning that walking up to a person, introducing myself and asking questions about them was the first, best way to break the ice within myself that was the fear of rejection. After the first approach, others became easier.
Bless God You Harv,
wonderful words, yesterday I returned from my third already MMI, it is amazing, every time I discover something new. Harv I love you, thank you, thank you, thank you …. that you are !!! Thank you for everything that you do for us !!!!!
My biggest fear as a freelancer has been simply answering them emails or calls for work inquiries. Funny because thats what I wanted. I do exactly what you say. Just do it, Just answer it and don’t over think it.
Nice read thanks.
Actualmente me dedico al networking y apartir de haber desarrollado este negocio me doy cuenta de mis cualidades y de mis debilidades y uno de esas es el miedo q en realidad solo existe nuestra mente y uno mismo lo alimenta y cuando te decides a vencerlo te das cuenta que no era tan grande.
This advice is wonderful and teachable; if you do not have a high self-worth, you need to work on it before making successful sales.