Service and Presentation Equals Millions
Writer’s get writers block. Baseball hitters have slumps. Markets have down days.
The idea behind “funks” is that we’ll eventually come out of them, yes? But what we can we say for those people who aren’t making excuses about lack of financial growth; who have a burning desire to get off the treadmill and take control of their financial life by deciding to start a business, but have no idea what they’d do?
We can start drawing parameters around the question by realizing that in business, you either have a product, a service or an idea that you’re selling. Some potential business people might think, “Great, I don’t have a product. I don’t have two thousand of something sitting on a shelf somewhere in a warehouse ready to be shipped out and sold.”
Or they might be saying to themselves, “I don’t have a product but, but I do have an idea for a service, but how they heck do I do that enough to make a lot of money?”
As a matter of fact, every year there are over 375,000 different patents submitted to the U.S. Patent and Trademark Office. A fraction of those patents turn into something lucrative. The vast majority don’t because they are lacking a crucial element: Presentation!
You can have the greatest product, service, or idea in the world, but if you can’t communicate it in a way that gets others to want what you have—or if you can’t create the need for what you have—then nothing’s going to happen.
Before we can truly understand how to effectively make our presentation, we have to first understand why people buy anything in the first place. If we understand that, then we’re in a much better position to come up with that product, service, or idea and present it.
There’s only one reason why people buy; whether it be from television, from across a desk, in a department store, or on the telephone. People buy based on emotion and they justify it with the facts later!
Not that the facts aren’t important. Facts are very, very important, but they provide the information while emotion provides the interpretation.
When we’re buying a car, sure gas mileage matters, but there’re plenty of cars that have that covered. You’re gauging how you feel in that seat, the new car smell, and the compliments you’ll get. How those car payments will be made you figure out later. It’s primarily about how you feel about the purchase.
When you’re sending out your message about your product, service or idea on the informational level, you’re not doing anything wrong but you’re never going to make a real connection. You’re always going to miss making that strong, important, effective, emotional association.
We’re not talking about manipulation, either. I think it’s a basic instinct of all human beings to want to help other people. So when we’re thinking of what we’re going to do to make millions, whatever it is you have to be thinking, “How do I effectively help others with what I have?” Not just how you’re going to make your car payments or mortgage.
When you are selling something you are doing something to somebody, but when you’re helping you’re doing something for somebody. Service and presentation will keep you in business.
What do you think? We want to hear from you!!!







Great information Harv that some folks have trouble executing.
Thanks!
I understand the purchasing via emotions, and appreciate the connection with serving the client/customer.
It is a big aha! for me now I know why I don't know how to sell. And I can't see how to change that. For example I sell medical equipment, how can I touch the emotions of people? What comes up is that maybe I should let them see how important is for them to take care of their health because of the need their children have for them to be well. Is this correct?
Serving others has been my motovating factor for 40 years of selling. You are right on about the emotional part of sales. My experience with Peak since April has been above AWESOME. Thank you Harv for your drive to help all us move to the next level!!
Johnny Marsh, T
This is intensely right. Almost everything I've bought is based on emotion or necessity. Selling really doesn't work as well as sharing.
That's right Harv. As you've staid many times before Emotion is Energy in Motion. And when we buy; we like that energy that surrounds the idea of ownership and what that will do for us, whether it be image, status or just belonging — it's and amazing, exciting energy that overcomes all reason, logic or common sense.
Hmm. I think I'd also suggest that sometimes the “facts” can “cause” an emotion, but maybe that's just in the more “logically minded.”
Exactly right.. You must sell the dream.. and then make sure that you follow through with the product or service to at least satisfaction.. if you are able to go beyond just satisfaction.. they will beating a path to your door that you just won't be able to stop..
Yes… emotions have always played a large role in the market place. It is also the corridor to the spiritual world!!!
Intice positive emotions related to our product(s) and the results will flow!!!
it really works
good post Harv. Making money from Solving problems it's good way to think about my business. Question is, how to create headlines and ads?
Herad this before but GREAT reinforcement of help Vs sell
Come to think of it every big purchase that i have made was the result of the emotional rush. I have always liked the rush of making the deal. I think emotions tie into “wants” over “needs”.
That is the biggest reason why our core product is effective. People can connect with a video.not text.
Yes, I agree, Harv…it may also help to ask yourself something like, “Would I want what I'm offering if I didn't already have it?” And, if so, “How would it make me feel to have what I have?” Keeps oneself honest! 🙂 BTW, I enjoyed reading your book, “Secrets of the Millionaire Mind”…am about to re-read it since I haven't read it in a few months.
In this part of the world, they do things differently. Revolution needed………………
Hi Harv,
Spot on advice here.
The invisible Why in the visible What. That's how I think of it. We buy things based on the strong Why emotions elicited, imagining ourselves using the product or service. Learn how to tap into the Why emotion and presenting your opportunity becomes a breeze.
Emotions drive humans. Logic plays a small part in purchases. Look inside your kitchen fridge. Do you buy the food for survival purposes, purchasing each product to survive? Heck no. You buy what you like, what you trust, foods which resonate with you and your feelings.
Facts count, as you note. Get them down, but learn to wrap the facts in a neat, appealing, emotionally-charged package.
Thanks for sharing your insight Harv!
RB
Thanks Harv!
I totally, agree. Once we are sure our product does indeed meet a need then it is ALL about the presentation.Many people have a difficult time coming up with a clearly motivating message. I have found that Mark Joyner's book the The Irresistible Offer: How to Sell Your Product or Service in 3 Seconds or Less helps explain the components of a successful presentation in a very easy to digest way. The case studies and suggestions are unbeatable!
PS – Glad to see you blogging!
where are you Sarah & how can we help?
Revolution is needed in many of the countries in the Third World; I conducted seminars & workshops last year in Africa & will do the same again this year. Many mindset changes are needed there.
Roger Hamilton says “the quality of your life comes from the quality of questions which you ask yourself.” I love the rephrasing of asking NOT “how can I pay my mortgage this month” but asking “how can I effectively and profitably help others with what I have”. Fantastic work, my friend.
Be the change you wish to see in the world.
That is the key to finding the sales online. Finding that 'attention grabbing' message that triggers the prospects to hit the buy button. Every market has a different message but the formulas seem to be the same.
T. Harv you always provide relevant, quality information. It's true most people don't know who they are and what they are really selling. It's themselves and an idea. And that idea is what will this do for you.
One of the commenters here made an important point that some people want to have something because it will give them a sense of belonging. Other people may choose not to sign up for exactly the same product or service because they do not want to be associated with it — they want NOT TO belong, in other words. You have to really customize your presentation to your intended market.